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ServiceNow Exam CIS-CSM Topic 6 Question 71 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 71
Topic #: 6
[All CIS-CSM Questions]

What are the types of matching criteria for Customer Service? (Choose four.)

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Suggested Answer: A, B, E, F

by Nicholle at May 31, 2024, 09:23 AM

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Gilberto
10 months ago
I'm with Geoffrey and Kanisha on this one. A, C, D, and F seem like the most logical choices. Now, where's the free coffee for us exam takers?
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Rodolfo
9 months ago
I'm not sure about D, but A and F are definitely crucial for Customer Service matching.
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Lashaun
9 months ago
I think A and C are definitely important criteria for matching.
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Hayley
9 months ago
I agree with you, A, C, D, and F are the best choices.
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Junita
10 months ago
Haha, I'm just glad they didn't include 'Juggling Skills' as an option. That would be a bit of a stretch for customer service, don't you think?
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Kanisha
10 months ago
I'm not sure about B - Last Assigned Most Voted. Isn't that a bit outdated in today's customer service world? I'd go with A, C, D, and F.
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Dion
9 months ago
Yeah, I would prioritize Matching Skills, Certifications, Distance, and Availability Today for Customer Service matching.
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Cheryll
9 months ago
I think A, C, D, and F are definitely key criteria for matching in Customer Service.
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Bo
9 months ago
I agree, Last Assigned Most Voted might not be as relevant now. A, C, D, and F seem more important.
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Jacki
10 months ago
Hmm, I agree with Geoffrey, but I'd also include E - Assigned Cases Most Voted. That's an important factor too, right?
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Trinidad
10 months ago
I agree with Matching Skills and Certifications, but I think Availability Today Most Voted and Last Assigned Most Voted are also important criteria.
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Jamal
10 months ago
I think the types of matching criteria for Customer Service are Matching Skills, Certifications, Assigned Cases Most Voted, and Partner Hours.
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Geoffrey
10 months ago
I think the correct answer is A, C, D, and F. Matching skills, certifications, distance, and availability are crucial in customer service.
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Laurel
9 months ago
Last assigned and assigned cases most voted can also play a role in matching criteria for customer service.
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Gearldine
9 months ago
I think distance and availability today are also key factors in customer service matching criteria.
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Leonida
9 months ago
I think distance and availability today are also key factors in customer service matching criteria.
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Galen
10 months ago
I agree, matching skills and certifications are definitely important.
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Daniela
10 months ago
I agree, matching skills and certifications are definitely important.
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