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ServiceNow Exam CIS-CSM Topic 6 Question 66 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 66
Topic #: 6
[All CIS-CSM Questions]

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

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Suggested Answer: C

by Fletcher at Apr 08, 2024, 09:19 AM

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Dalene
5 months ago
I see your point, but I think Customer admin is more specifically tailored for contact creation.
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William
6 months ago
I believe Customer account manager might also have the permission to create contacts.
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Shaquana
6 months ago
I agree with the Customer admin role seems like the right choice for creating contacts.
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Dalene
6 months ago
I think the Customer admin role would allow the user to create contacts.
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Viola
7 months ago
Hmm, that's an interesting point, Ashlyn. I can see the logic there. But I still think C is the most likely answer. The question specifically asks about 'creating contacts', and that seems like a core function of the customer admin role.
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Ashlyn
7 months ago
I don't know, you guys. I'm not so sure about C being the right answer. Isn't the customer admin role more for overall account management, not necessarily creating contacts? Maybe B, the customer account manager, would be the better choice here.
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Clorinda
7 months ago
Haha, good catch Felicidad! I didn't even notice that. Maybe the exam writers were trying to be tricky, but that just seems sloppy. Either way, C is still the right answer in my book.
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Zona
6 months ago
User 2
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Mozell
6 months ago
User 1
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Felicidad
7 months ago
Yeah, I'm with you two. The customer admin role is the obvious choice here. But I have to say, I'm a little surprised they spelled 'admin' wrong in the answer choice. Shouldn't it be 'admin' instead of 'admln'? That's a bit of a head-scratcher.
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Erick
7 months ago
I agree with Talia. The customer admin role sounds like the one that would allow the user to create contacts. The other roles mentioned don't seem to have that specific capability.
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Talia
7 months ago
Hmm, this seems like a pretty straightforward question. I think the correct answer is C) Customer admin (sn_customerservice.customer_admln). That role would give the user the ability to create contacts, which is what the question is asking about.
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