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Exam CIS-CSM Topic 6 Question 54 Discussion
ServiceNow Exam CIS-CSM Topic 6 Question 54 Discussion
Actual exam question for ServiceNow's CIS-CSM exam
Question #: 54
Topic #: 6
[All CIS-CSM Questions]
Which roles can propose a case as a Major Case candidate? (Choose three.)
A
Proxy contact (sn_customerservice.proxy_contact)
B
Customer case manager (sn_customerservice.customer_case_manager)
C
Customer service manager (sn_customerservice_manager) Most Voted
D
Customer service agent (sn_customerservice_agent) Most Voted
E
Major issue manager (sn_majorissue_mgt.major_issue_manager)
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Suggested Answer:
D
by
Marjory
at
Jul 27, 2023, 05:17 AM
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Marva
10 days ago
I agree, Customer service agent can also propose a case as a Major Case candidate.
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Lawrence
11 days ago
I think Customer service manager can propose a case as a Major Case candidate.
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Marva
10 days agoLawrence
11 days ago