ServiceNow Exam CIS-CSM Topic 5 Question 89 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 89
Topic #: 5

In case management. Parent Child Synchronization allows for which of the following:

ASynchronization of all child cases as well as children of child cases on all levels

BChild cases to be separated from Parent cases and will not be synchronized automatically

CParent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population

DEnabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

Show Suggested Answer

Suggested Answer: C

by Shawnta at Feb 07, 2025, 09:44 AM

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2 days ago

I'm not sure, but I think B) Child cases to be separated from Parent cases and will not be synchronized automatically could also be a valid option.

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3 days ago

I agree with Kendra, because it makes sense to have all child cases synchronized with their parent cases.

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6 days ago

I think the answer is A) Synchronization of all child cases as well as children of child cases on all levels.

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15 days ago

Option A seems the most comprehensive in terms of synchronization. I like how it handles all levels of child cases.

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1 days ago

Yes, it covers all levels of child cases which is very convenient.

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10 days ago

I agree, option A seems like the best choice for synchronization.

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