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ServiceNow Exam CIS-CSM Topic 4 Question 86 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 86
Topic #: 4
[All CIS-CSM Questions]

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

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Suggested Answer: D

by Rosann at Dec 04, 2024, 11:17 AM

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Shaun
14 days ago
I believe External (snc_external) could also work, as it indicates a role outside of the organization creating cases for customers.
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Tonette
19 days ago
Haha, I bet the exam writers are trying to trip us up with these answer options. But I'm confident D is the right choice here.
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Naomi
7 days ago
I think D is the correct choice.
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Viki
21 days ago
D all the way! Proxy Contact is the perfect role to handle this scenario. Gotta love these ServiceNow questions, they really make you think!
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Leeann
22 days ago
I'm not sure, but I think Customer (sn_customservice.customer) could also be a suitable role for such employees.
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Letha
23 days ago
Hmm, this is a tricky one. I was considering C, but D makes more sense for employees who aren't direct customers or service agents.
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Renea
29 days ago
I agree with Daren, Proxy Contact makes sense for employees who need to create cases on behalf of customers.
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Janna
1 months ago
Option D seems like the right choice here. Proxy Contact makes sense for employees who aren't fulfillment agents but need to create cases on behalf of customers.
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Talia
11 days ago
That makes sense, it's important to have the right roles assigned for different tasks.
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Burma
11 days ago
Yes, Proxy Contact would allow them to create cases on behalf of customers without being fulfillment agents.
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Van
15 days ago
I think option D, Proxy Contact, is the best choice for employees in that situation.
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Carol
1 months ago
I wasn't sure at first, but I think D is the best answer. Proxy Contact is the role that would give them the necessary permissions.
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Daren
1 months ago
I think the role assigned should be Proxy Contact (sn_customservice.proxy_contact).
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