ServiceNow Exam CIS-CSM Topic 4 Question 75 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 75
Topic #: 4

[All Certified Implementation Specialist - Customer Service Management Questions]

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

ATrending Topics

BAuto-Responder

CProactive Customer Service Operations

DSelf-Service Analytics

Show Suggested Answer

Suggested Answer: B

by Glendora at Jul 12, 2024, 05:18 AM

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Lajuana

4 days ago

B) Auto-Responder for sure. It's the only option that specifically mentions sending email notifications.

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Regenia

7 days ago

Haha, this is easy. D) Self-Service Analytics, because what customer doesn't love analyzing their own case data?

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Darci

11 days ago

I'm going with A) Trending Topics. Keeping customers informed about relevant knowledge articles sounds like a key feature there.

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1 months ago

I think it's definitely B) Auto-Responder. That feature sounds like it would automatically send out those notifications.

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Elden

24 days ago

I'm not sure, but I think it might be D) Self-Service Analytics.

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Elden

29 days ago

I disagree, I think it's C) Proactive Customer Service Operations.

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Alline

1 months ago

I agree with Trinidad, because it makes sense to notify the relevant users automatically.

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Trinidad

2 months ago

I think the answer is C) Proactive Customer Service Operations.

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