ServiceNow Exam CIS-CSM Topic 3 Question 84 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 84
Topic #: 3

[All CIS-CSM Questions]

What are the types of matching criteria for Customer Service? (Choose four.)

AMatching Skills Most Voted

BLast Assigned Most Voted

CCertifications

DDistance

EAssigned Cases Most Voted

FAvailability Today Most Voted

GPartner Hours

Show Suggested Answer

Suggested Answer: A, B, E, F

by Hortencia at Oct 20, 2024, 03:27 AM

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Lewis

11 days ago

A, C, E, and F for sure. Although 'Last Assigned Most Voted' could be useful if you're trying to spread the workload evenly.

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Teddy

14 days ago

Haha, 'Partner Hours'? What is this, a dating app? I guess that could be relevant if you're trying to connect customers with their soulmates as well as their support team.

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Ulysses

18 days ago

I agree with Malissa, but I also think Distance should be included. Proximity to the customer can be important for certain types of service.

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Malissa

19 days ago

I think A, C, E, and F are the correct options. Matching skills, certifications, assigned cases, and availability seem like the key criteria for customer service.

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Jeannetta

2 days ago

I agree, matching skills and certifications are definitely important for customer service.

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Paz

1 months ago

I agree with Stefan. Those criteria make sense for matching customer service representatives with cases efficiently.

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Stefan

1 months ago

I think the types of matching criteria for Customer Service are Certifications, Distance, Assigned Cases Most Voted, and Partner Hours.

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