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ServiceNow Exam CIS-CSM Topic 3 Question 84 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 84
Topic #: 3
[All CIS-CSM Questions]

What are the types of matching criteria for Customer Service? (Choose four.)

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Suggested Answer: A, B, E, F

by Hortencia at Oct 20, 2024, 03:27 AM

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Lewis
3 months ago
A, C, E, and F for sure. Although 'Last Assigned Most Voted' could be useful if you're trying to spread the workload evenly.
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Teddy
3 months ago
Haha, 'Partner Hours'? What is this, a dating app? I guess that could be relevant if you're trying to connect customers with their soulmates as well as their support team.
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Kattie
2 months ago
Haha, 'Partner Hours'? What is this, a dating app? I guess that could be relevant if you're trying to connect customers with their soulmates as well as their support team.
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Rose
2 months ago
E) Assigned Cases Most Voted
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Luther
2 months ago
C) Certifications
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Winfred
2 months ago
A) Matching Skills Most Voted
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Ulysses
3 months ago
I agree with Malissa, but I also think Distance should be included. Proximity to the customer can be important for certain types of service.
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Malissa
3 months ago
I think A, C, E, and F are the correct options. Matching skills, certifications, assigned cases, and availability seem like the key criteria for customer service.
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Staci
2 months ago
Distance might not be as important as the other options for customer service matching criteria.
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Rocco
2 months ago
Last assigned most voted and partner hours could also play a role in matching criteria.
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Glendora
2 months ago
I think assigned cases and availability today are also crucial factors to consider.
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Jeannetta
3 months ago
I agree, matching skills and certifications are definitely important for customer service.
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Paz
4 months ago
I agree with Stefan. Those criteria make sense for matching customer service representatives with cases efficiently.
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Stefan
4 months ago
I think the types of matching criteria for Customer Service are Certifications, Distance, Assigned Cases Most Voted, and Partner Hours.
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