ServiceNow Exam CIS-CSM Topic 3 Question 73 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 73
Topic #: 3

[All Certified Implementation Specialist - Customer Service Management Questions]

How are Service Catalogs and Catalog Items related? (Choose two.)

AA catalog item can be associated with one or more service catalogs Most Voted

BAccess to catalog items is determined by the service catalog's assigned user criteria

CService catalogs may contain multiple catalog items Most Voted

DA catalog item can only be associated with one service catalog

Show Suggested Answer

Suggested Answer: A, C

by Flo at Jul 02, 2024, 10:20 AM

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Janessa

28 days ago

This question is a piece of cake. Of course service catalogs contain multiple catalog items - how else would you give users all those options?

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Dean

7 days ago

A) A catalog item can be associated with one or more service catalogs

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Cheryll

1 months ago

You're right, access is determined by the service catalog's assigned user criteria.

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Teddy

1 months ago

But doesn't B also play a role in determining access to catalog items?

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Lashaun

1 months ago

I agree with A and C. Gotta know how the pieces fit together to provide that great user experience, you know?

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Anabel

22 days ago

Yeah, understanding how they are related is key to delivering a seamless user experience. A and C make sense to me too.

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Ezekiel

23 days ago

I think A and C are the correct options. It's all about how the service catalogs and catalog items work together.

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Rasheeda

1 months ago

Haha, I bet option D is just a trap to catch people who don't understand how these things work. No way a catalog item can only be in one service catalog!

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Raul

1 months ago

A and C definitely sound right to me. Service catalogs have multiple catalog items, and those items can be associated with one or more catalogs. Makes sense.

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