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ServiceNow Exam CIS-CSM Topic 3 Question 56 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 56
Topic #: 3
[All CIS-CSM Questions]

Who can create a customer service case from a community discussion? (Choose two.)

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Suggested Answer: C

Contribute your Thoughts:

Rolande
5 days ago
B) Proxy case creator and C) Partner seem like the right choices to me. They are the ones who can handle customer service cases, right?
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Gregg
6 days ago
I think the correct answers are A) and B) because they have the necessary permissions to create cases from community discussions.
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Laura
7 days ago
I think the correct answer is A) Customer service agent and B) Proxy case creator. They have the necessary permissions to create a customer service case from a community discussion.
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Vivan
9 days ago
B) Proxy case creator (sn_customerservice.proxy_case_creator) can also create a customer service case from a community discussion.
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Xochitl
12 days ago
A) Customer service agent (sn_customerservice_agent) can create a customer service case from a community discussion.
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