ServiceNow Exam CIS-CSM Topic 3 Question 3 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 3
Topic #: 3

Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

AB2C

BB2B

Show Suggested Answer

Suggested Answer: A

by Sharee at May 05, 2022, 01:10 AM

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