ServiceNow Exam CIS-CSM Topic 3 Question 21 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 21
Topic #: 3

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

AReduces call volume

BMakes it easier for Agents to manage case volume

CAllows access to Knowledge Articles that are related to products owned by a customer

DInformation about customer's service contract

Show Suggested Answer

Suggested Answer: A, B, C

by Kayleigh at May 10, 2022, 02:59 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!