ServiceNow Exam CIS-CSM Topic 2 Question 80 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 80
Topic #: 2

[All CIS-CSM Questions]

Benefits of Proactive Customer Service Operations include: (Choose two.)

AReduced inbound calls from customers Most Voted

BReduction in staff turnover

CMajor cases can be eliminated as there will be no Impact to customers

DReduced Mean Time To Resolve (MTTR) Most Voted

EGuaranteed increase in customer satisfaction

Show Suggested Answer

Suggested Answer: B

by Craig at Sep 17, 2024, 09:01 PM

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Aleshia

Haha, C is a bit of a stretch. Eliminating major cases? Good luck with that! I'd go with A and D.

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Shakira

23 hours ago

I'm going to go with B and D. Reducing staff turnover is just as important as faster resolution times.

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Jettie

2 days ago

I agree with Theron. A and D are the clear winners. Although E would be nice, it's not guaranteed.

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Theron

5 days ago

A and D seem like the most logical choices here. Proactive customer service should help reduce inbound calls and also help resolve issues faster.

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Tu

5 days ago

I also think that proactive customer service operations can guarantee an increase in customer satisfaction. Happy customers are more likely to stay loyal to a company.

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Esteban

8 days ago

I agree with Chu. By being proactive, we can address issues before they escalate, leading to fewer calls from customers and faster resolution times.

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Chu

10 days ago

I think the benefits of proactive customer service operations include reduced inbound calls from customers and reduced Mean Time To Resolve (MTTR).

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