ServiceNow Exam CIS-CSM Topic 2 Question 70 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 70
Topic #: 2

[All CIS-CSM Questions]

What does the Agent Whisper function do?

ALets agents and chat supervisors have a conversation without the requester knowing

BLets the chat supervisors have a conversation with the requester without the agent knowing

CLets agents have chat conversations with other agents without the requester knowing

DLets agents and requesters have a conversation without the chat supervisor knowing

Show Suggested Answer

Suggested Answer: B

by Kindra at May 20, 2024, 12:11 PM

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Norah

2 days ago

I'm not sure, but I think option D could also be a possibility. It would make sense for agents and requesters to have private conversations without the supervisor knowing.

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Elbert

4 days ago

Option A seems the most logical. Letting agents and supervisors talk secretly seems like a useful feature for sensitive conversations.

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Donette

9 days ago

I agree with Lai, option A seems like the correct answer because it makes sense for agents and supervisors to have private conversations.

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Lai

14 days ago

I think the Agent Whisper function allows agents and chat supervisors to talk without the requester knowing.

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