I agree, A and C are the key capabilities here. Having detailed product information and being able to link cases to the right services is essential for effective customer support.
Viewing the customer's install base is crucial for agents to understand the current setup and potential issues. Options A and C seem the most relevant for troubleshooting and case management.
Detra
6 days agoAnnalee
7 days agoBrandon
8 days agoJustine
10 days agoBrandon
14 days ago