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ServiceNow Exam CIS-CSM Topic 1 Question 59 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 59
Topic #: 1
[All CIS-CSM Questions]

What does viewing a customer's install base enable customer service agents to do? (Choose two.)

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Suggested Answer: A, D

Contribute your Thoughts:

Detra
6 days ago
I agree, A and C are the key capabilities here. Having detailed product information and being able to link cases to the right services is essential for effective customer support.
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Annalee
7 days ago
Viewing the customer's install base is crucial for agents to understand the current setup and potential issues. Options A and C seem the most relevant for troubleshooting and case management.
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Brandon
8 days ago
I think viewing a customer's install base is important for providing better customer service.
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Justine
10 days ago
B) Monitor alerts for operational services and configuration items that affect service health
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Brandon
14 days ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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