ServiceNow Exam CIS-CSM Topic 1 Question 43 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 43
Topic #: 1

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:

Options are :

AEscalate the chat to virtual agent

BCreate a record, such as an incident or a case

CEscalate the chat to another agent

DRespond to questions

Show Suggested Answer

Suggested Answer: B, C, D

by Lashandra at Jul 25, 2022, 11:25 AM

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