ServiceNow Exam CAD Topic 2 Question 90 Discussion

In ServiceNow, UI Actions are elements such as buttons, links, and context menu items that allow users to perform actions on records or lists. The three valid UI Action types are:

1. List Banner Button (Option A)

Description: A button that appears in the list view header, allowing users to trigger an action affecting multiple records at once.

Example: A 'Bulk Approve' button that processes selected records.

2. Form Button (Option B)

Description: A button that appears on a form, allowing users to trigger actions related to the current record.

Example: A 'Submit for Approval' button on an incident form.

3. Record Navigation Button (Option D)

Description: A button that helps users navigate between related records.

Example: A 'Go to Parent Record' button that redirects users to a linked record.

Incorrect Options:

Form Choice (Option C):

Not a UI Action type. Choices are typically used in choice fields (dropdowns) rather than UI actions.

List Choice (Option E):

Not a valid UI Action type. Similar to 'Form Choice,' it pertains to field options rather than UI elements.

Workflow Action (Option F):

Workflows are process automation tools, not UI Actions. They are not directly related to buttons or links that users interact with.

For more details, see the official ServiceNow documentation on UI Actions.