Free ServiceNow CIS-ITSM Exam Dumps and CIS-ITSM Exam Questions

Question No: 41

MultipleChoice

Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.

How does this action meet the requirement?

Options

AA lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code.

BThe junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.

CThe junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.

DThe Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects.

Question No: 42

MultipleChoice

A sales manager wants a report of accounts without any closed/won opportunities in the last year.

How can this requirement be met?

Options

ACreate a joined report using the Accounts report type and the Opportunities report types.

BCreate a tabular report using the Account report type and add a cross filter using Opportunities.

CCreate a custom report type for Accounts without Opportunities.

DCreate a summary report using the Accounts report type with a formula field for opportunity count.

Question No: 43

MultipleChoice

A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.

What is a recommended solution?

Options

AChange the opportunity's organization-wide default setting to Public Read/Write.

BRedefine the role hierarchy by enabling 'grant access using hierarchies.'

CEnable team selling on the Opportunity object to grant Read/Write access.

DCreate a permission set for Opportunity Edit and associate it to the user record.

Question No: 44

MultipleChoice

Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.

Which combination of automation tools is needed to meet minimally these requirements?

Options

AAssignment rules and approval processes

BAssignment rules, approval processes, and workflow rules

CAssignment rules and workflow rules

DAssignment rules, auto-response rules, and workflow rules

Question No: 45

MultipleChoice

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

Options

AProduct quantity

BQuota amount

COpportunity amount

DExpected revenue

Question No: 46

MultipleChoice

An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.

Which two approaches could be used to meet this request? (Choose two.)

Options

ACreate a new profile for the marketing users and change the access levels to read, create and edit for the product object.

BChange the access levels in the marketing user standard profile to read, create and edit for the product object.

CCreate a permission set with read and write access for the product object and assign it to the marketing users.

DCreate a permission set with read, create and edit access for the product object and assign it to the marketing users.

Question No: 47

MultipleChoice

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be 'No' and will change to 'Yes' if any related opportunity is successfully closed as won.

What can an administrator do to meet this requirement?

Options

AConfigure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.

BUse an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.

CUse a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.

DConfigure Current Customer as a text field and use an approval process to recalculate its value.

Question No: 48

MultipleChoice

How can an administrator ensure article managers use specified values for custom article fields?

Options

ACreate a formula field on the article.

BRequire a field on the page layout.

CUse field dependencies on article types.

DCreate different article types for different requirements.

Question No: 49

MultipleChoice

Which three actions can occur when an administrator clicks 'Save' after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Options

AUsers are temporarily locked out of their ability to access articles.

BUsers may temporarily experience performance issues when searching for articles.

CThe contents of the category drop-down menu change.

DThe articles and questions visible to users change.

EThe history of article usage is reset to zero utilization.

Question No: 50

MultipleChoice

A user has a profile with read-only permissions for the case object.

How can the user be granted edit permission for cases?

Options

ACreate a permission set with edit permissions for the case object.

BCreate a sharing rule on the case object with read/write level of access.

CCreate a public group with edit permissions for the case object.

DAdd the user in a role hierarchy above users with edit permissions on the case object.