Free ServiceNow CIS-ITSM Exam Dumps and CIS-ITSM Exam Questions

Question No: 31

MultipleChoice

Universal Containers is implementing a new lead status process and wants to be able to do the following:

* Track leads through five different status values.

* Run reports showing the duration a lead spends in each status.

* Run full Lifetime reports of a lead from creation to conversion.

* Prevent leads from skipping a lead status.

How can these requirements be met?

Options

AUse field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

BUse an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

CUse custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

DUse lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

Question No: 32

MultipleChoice

Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.

Which approach can be taken to meet this requirement?

Options

ACreate a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field.

BCreate a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

CCreate a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

DCreate a page layout for Closed Lost opportunities and make Reason Lost a required field.

Question No: 33

MultipleChoice

The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.

Which two solutions can meet this requirement? (Choose two.)

Options

AUse a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

BUse a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

CUse a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

DUse a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

Question No: 34

MultipleChoice

Which two statements are true about the creation of entitlement processes? (Choose two.)

Options

AEntitlements have their own organization-wide default settings.

BThe Manage Entitlements permission must be enabled.

CMilestones can be created dynamically based on other fields.

DEntitlement versioning allows changes to existing entitlement processes.

Question No: 35

MultipleChoice

Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

Options

AManage Milestones

BCustomize Entitlements

CManage Entitlements

DCustomize Application

Question No: 36

MultipleChoice

The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.

Which two reasons could be the cause? (Choose two.)

Options

AThe email addresses for the users are incorrect.

BThe Deliverability Access Level setting is incorrect.

CHTML templates are NOT available in sandboxes.

DWorkflow emails only work in Full sandboxes.

Question No: 37

MultipleChoice

An administrator would like to know which delegated administrators are actively customizing their organization.

Where can the administrator find this information?

Options

ADebug log

BDelegated administrator log

CLogin history

DSetup audit trail

Question No: 38

MultipleChoice

Which three password options are available for the administrator to set on content deliveries? (Choose three.)

Options

AAdministrator-provided default password

BPassword complexity rules

CPassword protection is required

DPassword protection is optional and defaults to ON

EPassword protection is optional and defaults to OFF

Question No: 39

MultipleChoice

Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could NOT be submitted.

How should the administrator troubleshoot this?

Options

AEnsure the approval step has an associated action.

BEnsure the user record has an assigned active manager.

CReview the system log to determine the root cause.

DUse workflow to email the administrator if the process fails.

Question No: 40

MultipleChoice

An administrator has unchecked the 'Enable content pack creation' checkbox after users had created content packs.

What is the impact of this change?

Options

AUsers can modify the description and title of existing packs.

BAll existing content packs will be deleted.

CUsers can continue to edit the contents of existing packs.

DThe Clone & Customize button will continue to be available.