Free ServiceNow CIS-ITSM Exam Dumps and CIS-ITSM Exam Questions

Question No: 21

MultipleChoice

The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.

How can this requirement be met?

Options

ACreate a roll-up summary field that counts the number of contacts and displays the count on the account.

BCreate a custom formula field on the account using the count() function to count the number of related contacts.

CCreate a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.

DCreate a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

Question No: 22

MultipleChoice

Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

Options

AForecast amount for each opportunity stage

BForecast amount for each forecast category

COpportunities that make up each forecast amount

DForecast amount for other representatives on their team

Question No: 23

MultipleChoice

Which two types of metadata should be migrated between environments using change sets? (Choose two.)

Options

AStandard field picklist values

BCustom fields

CAccount team roles

DEmail templates

Question No: 24

MultipleChoice

Universal Containers wants to allow its customers to submit support requests across multiple channels.

In which two ways can this be accomplished with Salesforce? (Choose two.)

Options

AExpose the case feeds option on the company's website.

BOffer a Chat button on the company website.

CEnable Chatter Questions in the company's Customer Community.

DEnable the Service Cloud Console app on the company website.

Question No: 25

MultipleChoice

Users report that the Industry picklist field is no longer visible on account records.

Which tool can an administrator use to troubleshoot this issue?

Options

AField audit history

BDebug log

CField history tracking

DSetup audit trail

Question No: 26

MultipleChoice

An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE.

Which three pieces of information must be supplied to the IDE during this process? (Choose three.)

Options

AThe username and password of the destination environment

BThe related change set connection information

CThe metadata components that need to be deployed

DThe data of the fields which are being deployed

EThe environment into which the changes will be deployed

Question No: 27

MultipleChoice

When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

Options

ADelete the related record also.

BPrompt the user to enter another record to resolve the lookup relationship.

CClear the value of the lookup field.

DDo NOT allow deletion of a lookup record that is part of a lookup relationship.

ENotify the record owner.

Question No: 28

MultipleChoice

Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.

Which two tools should be used to determine the problem? (Choose two.)

Options

ASystem audit trail

BDebug log

CEmail log

DWorkflow monitor

Question No: 29

MultipleChoice

Which two statements are true regarding Salesforce Customer Community members? (Choose two.)

Options

ATheir reputation levels must be the same across all communities of which they are members.

BThey use the Ideas tab to submit, comment on, and vote for ideas.

CThey find crowdsourced answers and Knowledge articles to resolve a support issue.

DThey must belong to a company's internal community to participate in Chatter collaboration.

Question No: 30

MultipleChoice

Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.

Which three permissions should be granted to territory managers? (Choose three.)

Options

ATransfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.

BView, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.

CView All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

DEdit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

ETransfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.