Free ServiceNow CIS-ITSM Exam Dumps and CIS-ITSM Exam Questions

Question No: 11

MultipleChoice

Which of the following ITIL terms refers to the cause of one or more incidents that is typically unknown at the time of detection?

Options

AProblem

BUnknown Error

CIssue

DConfiguration Item

Question No: 12

MultipleChoice

In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

Options

ARejected

BAssess

CClosed Incomplete

DNew

Question No: 13

MultipleChoice

Which of the following components can be turned on or off in the Service Catalog Cart Layout?

Options

ACalculate Shipping

BAdd to Wish List

CDelete Item

DQuantity

Question No: 14

MultipleChoice

In Problem Management, when using the Communicate Fix related link, which of the following conditions must be met for the fix to be communicated? (Choose three.)

Options

AProblem has an associated change request.

BThe Fix notes field is populated.

CIncident is associated with the problem record.

DIncident is in a State of On Hold with an On Hold Reason of Awaiting Problem.

EProblem is in a state of Fix in Progress.

Question No: 15

MultipleChoice

Which three statements are correct about change sets? (Choose three.)

Options

AWhen a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.

BThere is a feature that allows the user to validate a change set before deploying it.

CWhen a component is added to a change set, all dependent components automatically get added.

DWhen custom fields are added to a change set, field-level security is automatically included.

ETo use change sets, at least one inbound and one outbound connection must exist.

Question No: 16

MultipleChoice

An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.

Which two ways can an administrator accomplish this? (Choose two.)

Options

AUse Data Loader to export the data each month.

BUse Data Exporter to export the data each month.

CConfigure the 'Schedule Export' option under Data Export.

DUse the 'Object Export' feature under Data Management.

Question No: 17

MultipleChoice

A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.

Why is the sales manager receiving 'insufficient privileges' error when viewing a contact?

Options

AThe contact owner has NOT selected the option to share contacts with others in the role hierarchy.

BThe contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.

CThe contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

DThe account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.

Question No: 18

MultipleChoice

Which three types of prices can the system administrator set for an organization's products? (Choose three.)

Options

ASales prices

BStandard prices

CDiscount prices

DList prices

EProduct prices

Question No: 19

MultipleChoice

The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.

How can this requirement be met?

Options

ACreate a roll-up summary field that counts the number of contacts and displays the count on the account.

BCreate a custom formula field on the account using the count() function to count the number of related contacts.

CCreate a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.

DCreate a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

Question No: 20

MultipleChoice

Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

Options

AForecast amount for each opportunity stage

BForecast amount for each forecast category

COpportunities that make up each forecast amount

DForecast amount for other representatives on their team