Free ServiceNow CIS-ITSM Exam Dumps and CIS-ITSM Exam Questions

Question No: 1

MultipleChoice

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

A Change Landing Page

Options

BChange Overview

CChange Interceptor

DChange Catalog

Question No: 2

MultipleChoice

Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

Options

ABusiness Rule

BFirst Call Resolution field

CBenchmark

DMetric

Question No: 3

MultipleChoice

The Standard Change Template [std_change_record_producer] table is extended from the _____________ table.

Options

ATemplate [sys_template]

BTask [task]

CChange Request [change_request]

DRecord Producer [sc_cat_item_producer]

Question No: 4

MultipleChoice

In the baseline platform configuration, an end user with no assigned roles can read an incident when they are _____________.

Options

ACaller, Opened By or on the Watch list

BCaller or the Caller's delegate

COpened by or the Configuration item's business owner

DCaller, Opened By or on the Work notes list

Question No: 5

MultipleChoice

Which of the following is NOT a consideration when determining the need for multiple service catalogs?

Options

AServices and Types of Service

BSize of the company

CAudience

DDelegation of Catalog Administration

Question No: 6

MultipleChoice

Under which circumstances is it appropriate to accept the risk of a problem?

Options

AA vendor is actively investigating the problem.

BThe permanent for will be implemented in a future patch or release.

CA change request is pending implementation.

DThe permanent fix is too costly and the documented workaround is sufficient.

Question No: 7

MultipleChoice

Which of the following is the goal of problem management?

Options

APrevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

BRestore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

CDetect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.

DManage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.

Question No: 8

MultipleChoice

In which phase of the incident management lifecycle do incidents typically gel escalated?

Options

ACreation and Classification

BInvestigation and Diagnosis

CInitial Analysis and Submission

DResolution and Closure

Question No: 9

MultipleChoice

The Change Task [change_task] table is extended from the _____________ table.

Options

AConfiguration Item [cmdb_ci]

BTask [task]

CChange Request [change_request]

DNothing --- it is a base table

Question No: 10

MultipleChoice

Catalog UI Policies may be applied to _____________. (Choose two.)

Options

ACatalog Categories

BCatalog Items

CVariable Sets

DService Catalogs