SDI Exam SD0-401 Topic 3 Question 97 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 97
Topic #: 3

When one of your customers has attempted to resolve their own problem, what is a best practice for encouraging and praising their efforts?

AAsk them questions about what they have done.

BChuckle quietly to yourself.

CShare the story with your colleagues.

DTell them it was a good effort, but that they are wrong.

Show Suggested Answer

Suggested Answer: A

by Alaine at Sep 14, 2024, 10:11 AM

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Carmela

4 months ago

Haha, I bet some of my colleagues would be tempted to go with option B and have a good laugh. But that's not very professional, is it?

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Alfreda

5 months ago

B) Chuckling quietly to yourself? Really? That's just condescending. We should be supportive, not dismissive.

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Melvin

5 months ago

D) Telling them they were wrong is not very constructive. We should focus on how to resolve the issue, not criticize their attempts.

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Fausto

4 months ago

B) Chuckle quietly to yourself.

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Georgiana

4 months ago

B) Chuckle quietly to yourself.

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Zachary

4 months ago

A) That's a good point, asking questions can help understand their thought process.

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Chuck

4 months ago

C) Share the story with your colleagues.

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Arthur

4 months ago

C) Share the story with your colleagues.

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Ollie

4 months ago

A) Ask them questions about what they have done.

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Thurman

4 months ago

A) Ask them questions about what they have done.

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Lauryn

5 months ago

I think telling them it was a good effort, but that they are wrong, could be discouraging. It's important to acknowledge their efforts positively.

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Mozell

5 months ago

I agree with Rima, it shows that you value their efforts and want to understand their thought process.

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Wilda

5 months ago

A) Asking questions about their troubleshooting efforts is a great way to encourage and learn from the customer's experience. This shows you value their input.

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Lili

5 months ago

D) Tell them it was a good effort, but that they are wrong.

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Luisa

5 months ago

B) Chuckle quietly to yourself.

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Leonardo

5 months ago

A) Asking questions about their troubleshooting efforts is a great way to encourage and learn from the customer's experience. This shows you value their input.

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Gilberto

5 months ago

A) Asking questions about their troubleshooting efforts is a great way to encourage and learn from the customer's experience. This shows you value their input.

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Rima

5 months ago

I think the best practice is to ask them questions about what they have done.

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