SDI Exam SD0-401 Topic 3 Question 93 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 93
Topic #: 3

[All SD0-401 Questions]

Which statement best illustrates the concept of providing consistent service?

AAnswer all calls within 15 seconds or 3 rings.

BEscalate all calls within 10 minutes if no answer is available.

CGive each customer an answer on first contact.

DProvide all callers with the same quality of service.

Show Suggested Answer

Suggested Answer: D

by Shawnee at Jul 13, 2024, 12:45 AM

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12 hours ago

I disagree. Option C is more about providing consistent service by giving customers answers right away.

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7 days ago

I think option A is the best. It shows consistency in response time.

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