SDI Exam SD0-401 Topic 3 Question 48 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 48
Topic #: 3

What is the best reason for keeping the customer informed about what is happening with an escalated Incident?

AEscalation can only be achieved with a supervisor approval.

BEscalation can occur functionally to a technical specialist.

CEscalation only occurs when an Incident is sent up to a higher authority.

DEscalation should occur whenever you do not know the answer to a question.

Show Suggested Answer

Suggested Answer: B

by Salena at May 08, 2022, 09:28 PM

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