SDI Exam SD0-401 Topic 3 Question 23 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 23
Topic #: 3

Which Service Desk process provides a framework for collaboration, provides information to customers, and lowers the overall cost of support?

AIncident management.

BKnowledge management.

CProblem management.

DStaff management.

Show Suggested Answer

Suggested Answer: B

by Fernanda at May 05, 2022, 10:37 AM

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