SDI Exam SD0-401 Topic 3 Question 107 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 107
Topic #: 3

[All SD0-401 Questions]

What is a best practice for negotiating with a customer?

ALook at the problem from the customer perspective.

BOnly provide a service that is included in the SLA.

CStrictly follow the Service Desk policies.

DTransfer the customer to your supervisor if they disagree with you.

Show Suggested Answer

Suggested Answer: A

by Kizzy at Feb 08, 2025, 07:51 PM

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Ettie

6 days ago

Hmm, 'only provide a service in the SLA'? That sounds a bit too rigid. Customers appreciate flexibility sometimes.

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Rosina

7 days ago

Oh, transferring the customer to a supervisor? That's the 'let someone else deal with it' approach. Not a fan.

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Dominque

8 days ago

Strictly following policies is important, but sometimes you need to be creative to solve a customer's unique issue. I'd go with option A.

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Cecil

17 days ago

But shouldn't we also follow the Service Desk policies to ensure consistency?

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Tasia

17 days ago

Looking at the problem from the customer's perspective is definitely the way to go. That's how you build trust and find a mutually beneficial solution.

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Hoa

3 days ago

B) Only provide a service that is included in the SLA.

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Altha

4 days ago

A) Look at the problem from the customer perspective.

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Lindsey

19 days ago

I agree with Roy, it's important to understand the customer's point of view.

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Roy

20 days ago

A) Look at the problem from the customer perspective.

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