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SDI Exam SD0-401 Topic 3 Question 107 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 107
Topic #: 3
[All SD0-401 Questions]

What is a best practice for negotiating with a customer?

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Suggested Answer: A

by Kizzy at Feb 08, 2025, 07:51 PM

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Alexis
1 months ago
I'd rather face a hungry lion than transfer a customer to my supervisor. That's a recipe for disaster.
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Rupert
8 days ago
C) Strictly follow the Service Desk policies.
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Celestina
12 days ago
B) Only provide a service that is included in the SLA.
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Ben
18 days ago
A) Look at the problem from the customer perspective.
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Cornell
1 months ago
Negotiating is all about seeing things from the other side. A little empathy goes a long way. Option A for the win!
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Ettie
2 months ago
Hmm, 'only provide a service in the SLA'? That sounds a bit too rigid. Customers appreciate flexibility sometimes.
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Rosina
2 months ago
Oh, transferring the customer to a supervisor? That's the 'let someone else deal with it' approach. Not a fan.
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Geoffrey
16 days ago
Oh, transferring the customer to a supervisor? That's the 'let someone else deal with it' approach. Not a fan.
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Dylan
17 days ago
C) Strictly follow the Service Desk policies.
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Gabriele
23 days ago
B) Only provide a service that is included in the SLA.
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Lashawna
25 days ago
A) Look at the problem from the customer perspective.
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Dominque
2 months ago
Strictly following policies is important, but sometimes you need to be creative to solve a customer's unique issue. I'd go with option A.
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Lawanda
26 days ago
True, sometimes you need to be flexible while still following guidelines.
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Sena
28 days ago
In that case, it might be best to escalate to a supervisor for guidance.
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Patria
29 days ago
But what if the customer is asking for something not covered in the SLA?
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Melvin
1 months ago
I agree, looking at the problem from the customer's perspective can help find a solution.
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Cecil
2 months ago
But shouldn't we also follow the Service Desk policies to ensure consistency?
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Tasia
2 months ago
Looking at the problem from the customer's perspective is definitely the way to go. That's how you build trust and find a mutually beneficial solution.
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Octavio
1 months ago
A) Look at the problem from the customer perspective.
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Pok
1 months ago
Absolutely, understanding the customer's point of view is key to successful negotiation.
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Kristel
1 months ago
D) Transfer the customer to your supervisor if they disagree with you.
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Eileen
1 months ago
C) Strictly follow the Service Desk policies.
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Hoa
2 months ago
B) Only provide a service that is included in the SLA.
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Altha
2 months ago
A) Look at the problem from the customer perspective.
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Lindsey
2 months ago
I agree with Roy, it's important to understand the customer's point of view.
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Roy
2 months ago
A) Look at the problem from the customer perspective.
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