BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

SDI Exam SD0-401 Topic 2 Question 94 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 94
Topic #: 2
[All SD0-401 Questions]

What is a best practice for negotiating with a customer?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Kenneth at Aug 06, 2024, 10:01 AM

Limited Time Offer

25%

Off

Get Premium SD0-401 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Jaime
2 months ago
I disagree with that. Sometimes policies can be too rigid and not flexible enough for unique customer situations.
upvoted 0 times
...
Dottie
2 months ago
C) Strictly follow the Service Desk policies.
upvoted 0 times
...
Buddy
3 months ago
I think that's a good approach. It shows empathy and understanding.
upvoted 0 times
...
Claribel
3 months ago
A) Look at the problem from the customer perspective.
upvoted 0 times
...
Javier
3 months ago
I disagree with C because sometimes policies may not be flexible enough to meet customer needs.
upvoted 0 times
...
Allene
3 months ago
C) Strictly follow the Service Desk policies.
upvoted 0 times
...
Annita
3 months ago
Strictly following policies is all well and good, but sometimes you need to think outside the box. A little creativity and empathy can go a long way in negotiations.
upvoted 0 times
Mari
2 months ago
C) Strictly follow the Service Desk policies.
upvoted 0 times
...
Raina
2 months ago
A) I agree, understanding the customer's perspective is key in negotiations.
upvoted 0 times
...
Ayesha
3 months ago
B) Only provide a service that is included in the SLA.
upvoted 0 times
...
Kristeen
3 months ago
A) Look at the problem from the customer perspective.
upvoted 0 times
...
...
Carmela
3 months ago
Haha, transferring the customer to the supervisor? That's like the IT version of 'the dog ate my homework'. Not very professional if you ask me.
upvoted 0 times
Cassie
2 months ago
C) Strictly follow the Service Desk policies.
upvoted 0 times
...
Sheldon
2 months ago
B) Only provide a service that is included in the SLA.
upvoted 0 times
...
Dalene
3 months ago
A) Look at the problem from the customer perspective.
upvoted 0 times
...
...
Kendra
3 months ago
I think A is the best practice because it shows empathy towards the customer.
upvoted 0 times
...
Martin
3 months ago
I agree with option A. Putting yourself in the customer's shoes is the key to finding a mutually beneficial solution. The other options just seem like ways to avoid the issue.
upvoted 0 times
...
Cory
3 months ago
A) Look at the problem from the customer perspective.
upvoted 0 times
...
Yun
3 months ago
Looking at the problem from the customer's perspective is definitely the way to go. Negotiating is all about understanding their needs, not just following policies blindly.
upvoted 0 times
Jaime
2 months ago
C) Strictly follow the Service Desk policies.
upvoted 0 times
...
Lisandra
2 months ago
B) Only provide a service that is included in the SLA.
upvoted 0 times
...
Vi
2 months ago
A) Look at the problem from the customer perspective.
upvoted 0 times
...
...

Save Cancel