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SDI Exam SD0-401 Topic 2 Question 82 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 82
Topic #: 2
[All SD0-401 Questions]

What statement best describes the purpose of Incident management?

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Suggested Answer: D

by Geoffrey at Mar 08, 2024, 12:00 PM

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Tamie
4 months ago
That's true, but ultimately the main goal should be to restore service as quickly as possible.
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Mona
4 months ago
I think managing the service level agreement is also important in Incident management.
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Geoffrey
5 months ago
I agree with Tamie. It's crucial to minimize downtime and get things back to normal.
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Tamie
5 months ago
I believe the purpose of Incident management is to restore normal service as quickly as possible.
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Bernardine
5 months ago
That's a good point, customer satisfaction is definitely a key aspect to consider.
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Della
5 months ago
I think managing customer expectations is crucial for Incident management, so option B makes sense to me.
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Vivienne
5 months ago
But isn't managing the service level agreement also important for ensuring customer satisfaction?
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Bernardine
5 months ago
I agree with Tayna, the main goal should be to minimize downtime and restore service.
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Tayna
6 months ago
I disagree, I believe the purpose is to restore normal service as quickly as possible.
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Vivienne
7 months ago
I think the purpose of Incident management is to manage the service level agreement.
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