SDI Exam SD0-401 Topic 2 Question 3 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 3
Topic #: 2

Which of the following techniques is the best one for reducing and eliminating conflict during a call?

AMatch the customer attitude.

BRefrain from interrupting the customer.

CStop using the customer name.

DTell the customer you feel sorry for them.

Show Suggested Answer

Suggested Answer: B

by Belen at May 05, 2022, 02:10 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!