SDI Exam SD0-401 Topic 2 Question 24 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 24
Topic #: 2

Which action is most likely to give the customer a positive impression of the Service Desk?

AAgree with customers, even if they are mistaken.

BKeep customers informed of the steps being taken to resolve their problem.

CProvide customers with an Incident reference number.

DSupport products that are contained in the Service Level Agreement.

Show Suggested Answer

Suggested Answer: B

by Christiane at May 05, 2022, 07:20 PM

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