SDI Exam SD0-401 Topic 2 Question 106 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 106
Topic #: 2

[All SD0-401 Questions]

Which action best illustrates excellent customer service?

AActively listen to customers when they talk to you.

BFeel sorry for your customers if they are troubled.

CLet customers know your personal accomplishments.

DListen to colleagues when customers talk to you.

Show Suggested Answer

Suggested Answer: A

by Muriel at Jan 27, 2025, 11:26 PM

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2 days ago

Listening to colleagues when customers are talking? That's just plain rude. Keep your attention on the customer, not your coworkers.

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2 days ago

I agree with Micaela, actively listening shows that you care about the customer.

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5 days ago

Feeling sorry for customers? No, no, no. We want to solve their problems, not just commiserate. That's not helpful at all.

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10 days ago

Letting customers know your personal accomplishments? Really? I think that's the last thing they care about. Focus on them, not yourself!

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11 days ago

Actively listening to customers is definitely the way to go. You can't provide great service if you're not tuning in to their needs.

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26 days ago

A) Actively listen to customers when they talk to you.

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