SDI Exam SD0-401 Topic 2 Question 101 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 101
Topic #: 2

[All SD0-401 Questions]

Customer satisfactions surveys that measure the quality of a single call or Incident are known as:

AAnnual surveys.

BOngoing surveys.

COnetime surveys.

DPeriodic surveys.

Show Suggested Answer

Suggested Answer: B

by Tran at Sep 17, 2024, 02:28 PM

Limited Time Offer

25%

Off

Get Premium SD0-401 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Troy

4 months ago

Haha, imagine if the answer was A) Annual surveys. That's like checking in on your customers once a year. Might as well just ask them to rate the weather that day!

upvoted 0 times

...

Rosendo

4 months ago

A) Annual surveys? Really? Who wants to wait a whole year to find out how they're doing? C'mon now.

upvoted 0 times

Gary

2 months ago

A) Annual surveys may not be ideal for measuring the quality of a single call or incident. Immediate feedback is crucial for improvement.

upvoted 0 times

...

Royal

2 months ago

D) Periodic surveys. They are conducted at regular intervals to track customer satisfaction over time.

upvoted 0 times

...

Viki

2 months ago

C) Onetime surveys. They are conducted after a specific incident or call to gather feedback on that particular interaction.

upvoted 0 times

...

Leanna

3 months ago

B) Ongoing surveys. They provide real-time feedback and help improve customer service immediately.

upvoted 0 times

...

Ashley

4 months ago

Why do you think that?

upvoted 0 times

...

Vanda

4 months ago

Hmm, I think D) Periodic surveys is the way to go. Gotta keep a close eye on that customer satisfaction!

upvoted 0 times

Janet

3 months ago

Annual surveys could also provide valuable insights into long-term trends in customer satisfaction.

upvoted 0 times

...

Aileen

3 months ago

I think B) Ongoing surveys might be more effective in capturing real-time feedback.

upvoted 0 times

...

Annelle

3 months ago

I agree, D) Periodic surveys are important to track customer satisfaction over time.

upvoted 0 times

...

Valene

4 months ago

I disagree, I believe the answer is B) Ongoing surveys.

upvoted 0 times

...

Golda

4 months ago

I'm gonna go with B) Ongoing surveys. Seems like the best fit for measuring quality on an ongoing basis.

upvoted 0 times

...

Ashley

4 months ago

I think the answer is C) Onetime surveys.

upvoted 0 times

...

Shaquana

4 months ago

Definitely C) Onetime surveys. That's the only option that makes sense for a single call or incident.

upvoted 0 times

Alishia

4 months ago

I think C) Onetime surveys are the most appropriate choice for that scenario as well.

upvoted 0 times

...

Frederic

4 months ago

I agree, C) Onetime surveys are the best option for measuring the quality of a single call or incident.

upvoted 0 times

...