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SDI Exam SD0-401 Topic 2 Question 100 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 100
Topic #: 2
[All SD0-401 Questions]

What statement best describes the purpose of Incident management?

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Suggested Answer: D

by Alica at Sep 13, 2024, 03:50 AM

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Cyril
30 days ago
Hah, logging all calls? What is this, the 90s? Option A is clearly a relic from the past. Let's move on to the 21st century and focus on restoring service, shall we?
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Carey
1 months ago
I'm gonna have to go with D. Restoring normal service ASAP is the name of the game. Although, I do wonder if the person who wrote this question has ever actually dealt with a real-life incident. It's not always as simple as 'just fix it'.
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Raul
1 months ago
Hey, what about option B? Isn't managing customer expectations a crucial part of Incident management? I mean, you can't just focus on the technical stuff, you gotta keep the customer in the loop too.
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Kenia
19 days ago
A) The purpose of Incident management is to ensure that all calls are logged.
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Augustine
1 months ago
D is the correct answer, in my opinion. The purpose of Incident management is to restore normal service as quickly as possible. That's the whole point - getting things back up and running.
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Noe
18 days ago
Yes, D is the best option. It's all about minimizing downtime and getting things back on track.
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Gladys
19 days ago
Absolutely, restoring normal service quickly is crucial in Incident management.
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Annmarie
28 days ago
I agree, D is definitely the correct answer. We need to get things back to normal as quickly as possible.
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Tasia
2 months ago
That makes sense too, ensuring quick restoration is crucial for minimizing impact on users.
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Shantay
2 months ago
I think the answer is C. The purpose of Incident management is to manage the service level agreement. It's all about keeping the customer happy and meeting the agreed-upon standards.
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Ty
20 days ago
I agree with you, the answer is D. The main goal of Incident management is to restore normal service as quickly as possible.
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Sarah
1 months ago
I believe the answer is D. The purpose of Incident management is to restore normal service as quickly as possible.
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Rochell
1 months ago
I think the answer is C. The purpose of Incident management is to manage the service level agreement. It's all about keeping the customer happy and meeting the agreed-upon standards.
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Karon
2 months ago
I disagree, I believe the purpose is to restore normal service as quickly as possible.
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Tasia
2 months ago
I think the purpose of Incident management is to manage the service level agreement.
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