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SDI Exam SD0-401 Topic 1 Question 98 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 98
Topic #: 1
[All SD0-401 Questions]

What is a best practice for reducing conflict?

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Suggested Answer: A

by Germaine at Sep 14, 2024, 08:43 PM

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Kanisha
3 months ago
Option A is a bold move - let's see if it pays off, Cotton!
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Ashley
3 months ago
This is a tough one. I'd go with B, but maybe throw in a few 'I understand's to really show you're listening.
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Renay
2 months ago
I see your point, but I still think B is the way to go. Repeat their concerns to show you're paying attention.
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Shantell
2 months ago
I would go with D. Sometimes people just need a moment to cool off.
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Roosevelt
2 months ago
I agree, A is a good choice. It shows you care about their feelings.
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Brendan
2 months ago
I think A is the best option. Let them get it all out.
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Zona
4 months ago
Straight to the website, huh? I bet that'll just make them even more frustrated. Brilliant, guys.
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Lashunda
2 months ago
Straight to the website, huh? I bet that'll just make them even more frustrated. Brilliant, guys.
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Glynda
3 months ago
C) Direct the customer to the Service Desk web site.
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Jenise
3 months ago
B) Ask the customer to repeat what they just said.
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Darrin
3 months ago
A) Allow the customer to vent their frustration.
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Alysa
4 months ago
D is a classic - just put 'em on hold and let them stew. What could go wrong?
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Niesha
4 months ago
B is the way to go - make sure you really understand the issue before trying to resolve it.
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Dortha
3 months ago
B is the way to go - make sure you really understand the issue before trying to resolve it.
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Bronwyn
3 months ago
B) Ask the customer to repeat what they just said.
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Dottie
3 months ago
A) Allow the customer to vent their frustration.
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Moon
4 months ago
I agree with Jeannine, letting the customer express their frustration can help de-escalate the situation.
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Jeannine
4 months ago
I think option A is the best practice because it shows empathy towards the customer.
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Laila
4 months ago
A) Allow the customer to vent their frustration.
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Louisa
4 months ago
Option A? Letting the customer vent? Come on, that's like trying to put out a fire with gasoline!
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Daren
4 months ago
B) Asking the customer to repeat what they just said.
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Aleisha
4 months ago
A) Allow the customer to vent their frustration.
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