SDI Exam SD0-401 Topic 1 Question 98 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 98
Topic #: 1

[All SD0-401 Questions]

What is a best practice for reducing conflict?

AAllow the customer to vent their frustration.

BAsk the customer to repeat what they just said.

CDirect the customer to the Service Desk web site.

DPlace the customer on hold to allow them to calm down.

Show Suggested Answer

Suggested Answer: A

by Germaine at Sep 14, 2024, 08:43 PM

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Kanisha

24 days ago

Option A is a bold move - let's see if it pays off, Cotton!

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Ashley

26 days ago

This is a tough one. I'd go with B, but maybe throw in a few 'I understand's to really show you're listening.

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Zona

2 months ago

Straight to the website, huh? I bet that'll just make them even more frustrated. Brilliant, guys.

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Lashunda

8 days ago

Straight to the website, huh? I bet that'll just make them even more frustrated. Brilliant, guys.

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Glynda

11 days ago

C) Direct the customer to the Service Desk web site.

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Jenise

12 days ago

B) Ask the customer to repeat what they just said.

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Darrin

1 months ago

A) Allow the customer to vent their frustration.

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Alysa

2 months ago

D is a classic - just put 'em on hold and let them stew. What could go wrong?

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Niesha

2 months ago

B is the way to go - make sure you really understand the issue before trying to resolve it.

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Dortha

1 months ago

B is the way to go - make sure you really understand the issue before trying to resolve it.

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Bronwyn

1 months ago

B) Ask the customer to repeat what they just said.

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Dottie

1 months ago

A) Allow the customer to vent their frustration.

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Moon

2 months ago

I agree with Jeannine, letting the customer express their frustration can help de-escalate the situation.

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Jeannine

2 months ago

I think option A is the best practice because it shows empathy towards the customer.

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Laila

2 months ago

A) Allow the customer to vent their frustration.

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Louisa

2 months ago

Option A? Letting the customer vent? Come on, that's like trying to put out a fire with gasoline!

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Daren

2 months ago

B) Asking the customer to repeat what they just said.

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Aleisha

2 months ago

A) Allow the customer to vent their frustration.

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