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Exam SD0-401 Topic 1 Question 86 Discussion
SDI Exam SD0-401 Topic 1 Question 86 Discussion
Actual exam question for SDI's SD0-401 exam
Question #: 86
Topic #: 1
[All SD0-401 Questions]
What statement best describes the purpose of Incident management?
A
The purpose of Incident management is to ensure that all calls are logged.
B
The purpose of Incident management is to manage the customer expectation.
C
The purpose of Incident management is to manage the service level agreement.
D
The purpose of Incident management is to restore normal service as quickly as possible.
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Suggested Answer:
D
by
Glen
at
Apr 28, 2024, 02:24 PM
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Malcolm
3 months ago
I agree with User2. D seems to capture the urgency of incident management.
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Yen
3 months ago
True, but incident management focuses on immediate fixes, right?
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Felton
3 months ago
But what about C? Managing the service level agreement is important too.
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Stevie
4 months ago
Yeah, D makes sense. Restoring normal service quickly seems like the main goal.
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Yen
4 months ago
I think it's straightforward. I'm leaning towards D.
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Malcolm
4 months ago
What do you guys think about the Incident management question on the exam?
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Malcolm
3 months agoYen
3 months agoFelton
3 months agoStevie
4 months agoYen
4 months agoMalcolm
4 months ago