SDI Exam SD0-401 Topic 1 Question 86 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 86
Topic #: 1

What statement best describes the purpose of Incident management?

AThe purpose of Incident management is to ensure that all calls are logged.

BThe purpose of Incident management is to manage the customer expectation.

CThe purpose of Incident management is to manage the service level agreement.

DThe purpose of Incident management is to restore normal service as quickly as possible.

Show Suggested Answer

Suggested Answer: D

by Glen at Apr 28, 2024, 02:24 PM

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6 months ago

I agree with User2. D seems to capture the urgency of incident management.

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6 months ago

True, but incident management focuses on immediate fixes, right?

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6 months ago

But what about C? Managing the service level agreement is important too.

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6 months ago

Yeah, D makes sense. Restoring normal service quickly seems like the main goal.

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6 months ago

I think it's straightforward. I'm leaning towards D.

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7 months ago

What do you guys think about the Incident management question on the exam?

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