SDI Exam SD0-401 Topic 1 Question 86 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 86
Topic #: 1

[All SD0-401 Questions]

What is the most important role of the Service Desk ?

AIt provides technical solutions to all calls.

BIt serves as the customer single point of contact.

CIt educates customers about application software.

DIt provides the customer with a department to blame.

Show Suggested Answer

Suggested Answer: D

by Glen at Apr 28, 2024, 02:24 PM

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2 days ago

I think the most important role of the Service Desk is to serve as the customer's single point of contact.

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4 days ago

I think A is also important, as they should provide technical solutions too.

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5 days ago

I agree with B, the Service Desk should be the main contact for customers.

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7 days ago

B) It serves as the customer single point of contact.

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