SDI Exam SD0-401 Topic 1 Question 104 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 104
Topic #: 1

[All SD0-401 Questions]

Which action best illustrates excellent customer service?

AActively listen to customers when they talk to you.

BFeel sorry for your customers if they are troubled.

CLet customers know your personal accomplishments.

DListen to colleagues when customers talk to you.

Show Suggested Answer

Suggested Answer: A

by Dorothy at Dec 07, 2024, 09:37 AM

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Farrah

2 months ago

Actively listening is the way to go. It's like the customer service version of 'treat others as you want to be treated'. Simple, but so effective.

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Izetta

2 months ago

Haha, the 'personal accomplishments' option is a classic. As if customers care about your trophy collection - they just want their issues resolved!

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Melda

2 months ago

Listening to colleagues instead of customers? That's just plain ridiculous. How are you supposed to help someone if you're not even paying attention to them?

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Zachary

1 months ago

D) Listen to colleagues when customers talk to you.

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Annita

1 months ago

B) Feel sorry for your customers if they are troubled.

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Yvonne

1 months ago

A) Actively listen to customers when they talk to you.

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Dominga

2 months ago

Wow, really? Telling customers about your personal accomplishments? That's the opposite of customer service. I think they'd be more interested in how you can help them.

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Jennie

1 months ago

B) Feel sorry for your customers if they are troubled.

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Martina

2 months ago

D) Listen to colleagues when customers talk to you.

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Kanisha

2 months ago

A) Actively listen to customers when they talk to you.

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Talia

2 months ago

Feeling sorry for customers? That's just a waste of time. We need to focus on actually solving their problems, not just feeling bad about them.

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Jolene

1 months ago

A) Actively listen to customers when they talk to you.

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Frankie

1 months ago

D) Listen to colleagues when customers talk to you.

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Tresa

1 months ago

A) Actively listen to customers when they talk to you.

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Lenna

2 months ago

Actively listening to customers is the key to excellent customer service. That's the only way to truly understand their needs and provide the best possible solution.

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Cordelia

2 months ago

D) Listen to colleagues when customers talk to you.

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Kerrie

2 months ago

A) Actively listen to customers when they talk to you.

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Cristy

3 months ago

I believe option B) Feel sorry for your customers if they are troubled, is not the best choice. Empathy is important, but actively listening and taking action is more effective.

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Shenika

3 months ago

I agree with Glory. Listening to customers is key to providing excellent service. Option D) Listen to colleagues when customers talk to you, is also important for teamwork.

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Glory

3 months ago

I think the best action is A) Actively listen to customers when they talk to you. It shows that you care about their needs.

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