SDI Exam SD0-401 Topic 1 Question 104 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 104
Topic #: 1

[All SD0-401 Questions]

Which action best illustrates excellent customer service?

AActively listen to customers when they talk to you.

BFeel sorry for your customers if they are troubled.

CLet customers know your personal accomplishments.

DListen to colleagues when customers talk to you.

Show Suggested Answer

Suggested Answer: A

by Dorothy at Dec 07, 2024, 09:37 AM

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Lenna

5 days ago

Actively listening to customers is the key to excellent customer service. That's the only way to truly understand their needs and provide the best possible solution.

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Cristy

12 days ago

I believe option B) Feel sorry for your customers if they are troubled, is not the best choice. Empathy is important, but actively listening and taking action is more effective.

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Shenika

13 days ago

I agree with Glory. Listening to customers is key to providing excellent service. Option D) Listen to colleagues when customers talk to you, is also important for teamwork.

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Glory

20 days ago

I think the best action is A) Actively listen to customers when they talk to you. It shows that you care about their needs.

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