SDI Exam SD0-302 Topic 3 Question 41 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 41
Topic #: 3

Which of the options best describes some primary benefits of using electronic support delivery tools

in a Service Desk environment?

AIt may restore services faster and it enables the analyst to train users how to be more self-sufficient

BIt increases first contact resolution and reduces the number of Incidents

CIt decreases fix-time and allows users to see what analysts see

DIt allows users to watch and learn how the analyst solves problems and reduces the volume of
Incidents logged

Show Suggested Answer

Suggested Answer: A

by Ruthann at May 03, 2022, 07:03 PM

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