SDI Exam SD0-302 Topic 3 Question 36 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 36
Topic #: 3

You are about to make a presentation to the Board to agree to the use of Computer Telephony

Integration in your Service Desk. Which of the options listed will best explain the purpose of CTI?

AIt will ensure firm rules are applied to priority allocation for users incidents

BIt will ensure that agents have all the users details instantly available

CIt will make the call management process more efficient

DIt will enable you to keep an eye on what your team is doing

Show Suggested Answer

Suggested Answer: C

by My at May 04, 2022, 12:42 PM

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