SDI Exam SD0-302 Topic 3 Question 31 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 31
Topic #: 3

Using self-service as a delivery method in a Service Desk environment is often seen as a great step

to reduce direct user contact costs which of the following is also a benefit of self-service?

AIt can help to prevent users calling the Service Desk

BIt can be used to log calls, service requests or Incidents, saving Service Desk time

CIt can develop tailored tutorials to help users help themselves

DIt can eliminate the need to provide feedback to users

Show Suggested Answer

Suggested Answer: B

by Goldie at May 05, 2022, 07:31 PM

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