SDI Exam SD0-302 Topic 3 Question 13 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 13
Topic #: 3

Which of these options is the best method of improving Service Desk performance?

AUsing industry KPIs as targets

BIncreasing the speed-to-answer time

CUsing a SWOT analysis to identify improvements

DFocussing on the abandon rate

Show Suggested Answer

Suggested Answer: C

by Dalene at May 07, 2022, 09:04 PM

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