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SDI Exam SD0-302 Topic 2 Question 98 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 98
Topic #: 2
[All SD0-302 Questions]

As a Service Desk manager, if you have a crisis situation such as a major incident how would you

help to focus your staff at that time?

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Suggested Answer: D

by Alexia at Sep 13, 2024, 11:33 PM

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Gabriele
1 months ago
Spending maximum time with senior management? That sounds more like a politician than a Service Desk manager. D is the clear winner here.
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Elenora
9 days ago
C) Provide temporary staff to ease the pressure on the team
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Rory
17 days ago
D) Be present to provide clarity of direction
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Nadine
30 days ago
A) Join in and help out with the extra workload
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Lavonne
1 months ago
Ha! Joining in and helping out with the extra workload? That's like the manager trying to be the superhero. Leave that to the team, D is the way to go.
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Vernell
12 days ago
D) Be present to provide clarity of direction
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Ressie
18 days ago
C) Provide temporary staff to ease the pressure on the team
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Jonelle
19 days ago
B) Spend maximum time with senior management to handle the crisis
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Marica
24 days ago
A) Join in and help out with the extra workload
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Cornell
2 months ago
I would go with option A. Joining in to help out can boost morale and show support for the team.
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Ashlyn
2 months ago
I think C is also a good option. Bringing in temporary staff can really help ease the burden on the team and allow them to focus on resolving the crisis.
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Corinne
2 months ago
I agree with Maira. D is the correct answer. During a major incident, the manager's role is to be a source of calm and leadership, not to hide away in meetings.
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Gerardo
18 days ago
It's important for the team to know they have support and guidance from their manager.
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Juan
19 days ago
Yes, being a source of calm and leadership is crucial during a crisis.
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Judy
20 days ago
I agree, the manager should be present to provide clarity of direction.
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Maira
2 months ago
D is the way to go! As a Service Desk manager, being present to provide clarity and direction is crucial during a crisis situation. The team needs a steady hand to guide them through the chaos.
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Kate
1 months ago
B) Spend maximum time with senior management to handle the crisis
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Tammara
1 months ago
C) Provide temporary staff to ease the pressure on the team
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Huey
2 months ago
D) Be present to provide clarity of direction
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Lynelle
2 months ago
A) Join in and help out with the extra workload
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Dorcas
2 months ago
I agree with Howard. Being present to provide clarity is crucial in such situations.
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Howard
2 months ago
I think option D is the best choice. The team needs clear direction during a crisis.
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