SDI Exam SD0-302 Topic 2 Question 98 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 98
Topic #: 2

[All SD0-302 Questions]

As a Service Desk manager, if you have a crisis situation such as a major incident how would you

help to focus your staff at that time?

AJoin in and help out with the extra workload

BSpend maximum time with senior management to handle the crisis

CProvide temporary staff to ease the pressure on the team

DBe present to provide clarity of direction

Show Suggested Answer

Suggested Answer: D

by Alexia at Sep 13, 2024, 11:33 PM

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Gabriele

4 months ago

Spending maximum time with senior management? That sounds more like a politician than a Service Desk manager. D is the clear winner here.

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Elenora

4 months ago

C) Provide temporary staff to ease the pressure on the team

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Rory

4 months ago

D) Be present to provide clarity of direction

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Nadine

4 months ago

A) Join in and help out with the extra workload

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Lavonne

5 months ago

Ha! Joining in and helping out with the extra workload? That's like the manager trying to be the superhero. Leave that to the team, D is the way to go.

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Vernell

4 months ago

D) Be present to provide clarity of direction

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Ressie

4 months ago

C) Provide temporary staff to ease the pressure on the team

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Jonelle

4 months ago

B) Spend maximum time with senior management to handle the crisis

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Marica

4 months ago

A) Join in and help out with the extra workload

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Cornell

5 months ago

I would go with option A. Joining in to help out can boost morale and show support for the team.

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Ashlyn

5 months ago

I think C is also a good option. Bringing in temporary staff can really help ease the burden on the team and allow them to focus on resolving the crisis.

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Corinne

5 months ago

I agree with Maira. D is the correct answer. During a major incident, the manager's role is to be a source of calm and leadership, not to hide away in meetings.

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Gerardo

4 months ago

It's important for the team to know they have support and guidance from their manager.

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Juan

4 months ago

Yes, being a source of calm and leadership is crucial during a crisis.

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Judy

4 months ago

I agree, the manager should be present to provide clarity of direction.

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Maira

5 months ago

D is the way to go! As a Service Desk manager, being present to provide clarity and direction is crucial during a crisis situation. The team needs a steady hand to guide them through the chaos.

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