SDI Exam SD0-302 Topic 2 Question 61 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 61
Topic #: 2

If you were seeking to monitor the quality of your Incident Monitoring, which of these options best

describes a suitable method?

AMatching individual Incident responses against SLA performance levels

BFollowing up calls with users and 2nd level support for every call

CConducting an online review with the analyst after the Incident is closed

DReviewing Incident performance across the industry for comparison

Show Suggested Answer

Suggested Answer: C

by Teddy at Nov 21, 2022, 10:53 AM

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