SDI Exam SD0-302 Topic 2 Question 101 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 101
Topic #: 2

[All SD0-302 Questions]

Your manager is concerned that the relationships between the Service Desk and some other areas of

IT aret as good as they could be. S/he has asked you to suggest some initiatives to improve the

situation; which of the following would you suggest?

ARecognise and publish the achievements of your staff to promote the Service Desk

BOffer to write supporting mission statements for the other teams

CUnderstand the roles and responsibilities that teams have in meeting IT services and business
objectives

DEstablish regularly scheduled meetings between key Service Desk staff and key customer
representatives

Show Suggested Answer

Suggested Answer: D

by Roslyn at Sep 14, 2024, 08:03 AM

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