SDI Exam SD0-302 Topic 1 Question 84 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 84
Topic #: 1

Which option best describes the expectations of the Service Desk's users?

AThey have confidence that the Service Desk is in control of their Incident or Service Request when
speaking to a senior team member

BTheir incident is professionally managed and they receive consistent and courteous service

CTheir Incidents are resolved very quickly and they are periodically informed of progress

DThey are provided with good decision data and feedback on all their Incidents

Show Suggested Answer

Suggested Answer: B

by Gracia at Apr 08, 2024, 10:41 AM

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5 days ago

I think option B is the best. Users want professional and consistent service.

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