SDI Exam SD0-302 Topic 1 Question 4 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 4
Topic #: 1

You are explaining the role of the Service Desk to your new analysts. Which of these options best

describes one of the key requirements?

AThe Service Desks role is to provide a high-quality service promptly and consistently

BThe Service Desks role is to resolve users Problems and record all Change Requests

CThe Service Desks role is to initiate other support teams into the Standard Operating Procedures of the

DThe Service Desks role is to act as a single point of contact for all organisational enquiries

Show Suggested Answer

Suggested Answer: A

by Bernardine at May 05, 2022, 05:14 AM

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