SDI Exam SD0-302 Topic 1 Question 38 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 38
Topic #: 1

If you had to select a benefit of an ACD from this list, which would you choose?

AIt will help reduce the number of low priority calls handled

BIt will help reduce the amount of time spent on each call

CIt will help with call management techniques such as skills-based routing

DIt will help to keep the technology up to date within industry best practice

Show Suggested Answer

Suggested Answer: C

by Allene at May 07, 2022, 09:49 PM

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