SDI Exam SD0-302 Topic 1 Question 30 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 30
Topic #: 1

You have been asked to introduce self-service tools for your Customers, but your staff are concerned

that there may be some issues, why might this be?

AThe functionality mayt be available in your market-leading Service Management tool

BEveryone in IT mightt use completely professional language when logging updates

CIts introduction may increase the volumes of telephone calls to the Service Desk

DIts use will negatively impact service level performance

Show Suggested Answer

Suggested Answer: B

by Chaya at May 09, 2022, 11:40 PM

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