SDI Exam SD0-101 Topic 3 Question 91 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 91
Topic #: 3

[All SD0-101 Questions]

Active listening is a good practice because

AIt helps you to deliver on your SLA targets

BIt will improve the accuracy of your call logging

CIt can positively increase your average call duration time

DIt shows that you are deferring to the caller

Show Suggested Answer

Suggested Answer: B

by Cletus at Jun 29, 2024, 03:46 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

6 days ago

I agree with Lajuana. It shows that you care about what the caller is saying.

upvoted 0 times

...

7 days ago

I think active listening is important because it helps build rapport with the caller.

upvoted 0 times

...