BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

SDI Exam SD0-101 Topic 3 Question 89 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 89
Topic #: 3
[All SD0-101 Questions]

What is a typical Service Desk situation that would result in frustrated users and low levels of

customer satisfaction?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Rusty at May 28, 2024, 09:48 PM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Lera
5 months ago
D) New HR policies on complaints? That's just asking for trouble. People hate bureaucracy when they're already upset.
upvoted 0 times
...
Roselle
5 months ago
C) Routing calls directly to specialists? Sounds like a recipe for confusion and frustration. Users just want their issues resolved, not a game of 'pass the parcel'.
upvoted 0 times
Elizabeth
4 months ago
C) Users experience the routing of calls direct to specialists
upvoted 0 times
...
Claribel
4 months ago
A) Users experience longer waits than expected before their support calls are answered
upvoted 0 times
...
...
Clement
5 months ago
B) Longer wait times? That's a surefire way to annoy users. I've been on hold for hours before and it's the worst.
upvoted 0 times
Thomasena
4 months ago
User1
upvoted 0 times
...
Anglea
4 months ago
User2
upvoted 0 times
...
Audra
5 months ago
C) Users experience the routing of calls direct to specialists
upvoted 0 times
...
Chantell
5 months ago
B) I agree, waiting on hold for a long time is frustrating
upvoted 0 times
...
Tonja
5 months ago
A) Users experience longer waits than expected before their support calls are answered
upvoted 0 times
...
...
Justine
6 months ago
I agree, waiting too long for support can definitely lead to frustrated users and low customer satisfaction.
upvoted 0 times
...
Bulah
6 months ago
B) Users experience longer waits than expected before their support calls are answered
upvoted 0 times
...

Save Cancel