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SDI Exam SD0-101 Topic 3 Question 89 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 89
Topic #: 3
[All SD0-101 Questions]

What is a typical Service Desk situation that would result in frustrated users and low levels of

customer satisfaction?

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Suggested Answer: B

by Rusty at May 28, 2024, 09:48 PM

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Lera
7 months ago
D) New HR policies on complaints? That's just asking for trouble. People hate bureaucracy when they're already upset.
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Roselle
7 months ago
C) Routing calls directly to specialists? Sounds like a recipe for confusion and frustration. Users just want their issues resolved, not a game of 'pass the parcel'.
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Elizabeth
7 months ago
C) Users experience the routing of calls direct to specialists
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Claribel
7 months ago
A) Users experience longer waits than expected before their support calls are answered
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Clement
8 months ago
B) Longer wait times? That's a surefire way to annoy users. I've been on hold for hours before and it's the worst.
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Thomasena
7 months ago
User1
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Anglea
7 months ago
User2
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Audra
7 months ago
C) Users experience the routing of calls direct to specialists
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Chantell
7 months ago
B) I agree, waiting on hold for a long time is frustrating
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Tonja
7 months ago
A) Users experience longer waits than expected before their support calls are answered
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Justine
8 months ago
I agree, waiting too long for support can definitely lead to frustrated users and low customer satisfaction.
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Bulah
8 months ago
B) Users experience longer waits than expected before their support calls are answered
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