SDI Exam SD0-101 Topic 3 Question 68 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 68
Topic #: 3

[All SD0-101 Questions]

What is the best type of questioning to use to disengage a caller whilst ensuring

a professional approach to call management?

AReflective questions

BRapid questions

COpen questions

DClosed questions

Show Suggested Answer

Suggested Answer: B

by Tammara at Mar 30, 2023, 03:44 PM

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2 days ago

I disagree, I believe D) Closed questions are better as they provide specific answers and help control the conversation.

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3 days ago

I think the best type of questioning is C) Open questions because they encourage the caller to talk more.

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